#1 Marketplace for Reusable Packaging & Racks

Return Policy

What is your return policy?

Container Exchanger will accept returns or may opt to refund for damaged products and/or products that are not representative of the products you ordered (must comply with our Terms and Conditions). Please note the items we sell are often in Used condition and as such, may have dents, dings, surface rust, and dust are common and to be expected.  If you have specific needs such as a food grade facility, make sure to discuss this with your sales representative and do not assume that all goods for sale will meet your facility's requirements.  Returns are assessed on an individual basis, and may be subject to restock and handling fees (not to exceed 25%). If you receive a load that you do not meets your requirements, you would generally need to accept delivery of the load, document any issues, and start a case with our Sales and Customer Service team.  Once a return is approved, the goods will need to be returned as instructed, received, and refund can be issued accordingly. If the goods you ordered don't meet the quality and standard promised in the ad, then return shipping costs are paid by Container Exchanger or the selling party.  If the goods you ordered were ordered in error, then return shipping costs will be deducted from you refund amount.   

Please allow for typical shipping times and mail delivery times for receipt of your refund.  For more information, please visit our Terms and Conditions page. Please contact us if you have any questions (888) 551-5528.

Return Timeframe

  • Inspection of goods: 3 days
  • Return Window: 7 days

What if there is a problem with my order?

Our mission is to make you happy with your purchase. To resolve your issue quickly, contact us at (888) 551-5528. Our office hours are Monday – Friday, 8am – 5pm EST; we’re closed on major holidays.